Terms of Use

These terms govern use of the public website operated by DARKSTONE LABS LIMITED.

The website is provided primarily for business information, research and product information, enquiries and early-stage commercial engagement. Products and services that are available separately may be subject to their own terms, privacy notices, customer agreements or commercial arrangements.

Darkstone Reputation Check provides a free, one-off business report and downloadable PDF based on AI-assisted public web research. The report can include ratings, customer feedback, comparisons and recommendations where supporting information is available. It is not a complete platform review dataset or an independently audited assessment. Sources may be incomplete, inaccessible or out of date; check important findings against the linked originals before relying on them.

A Reputation Index is shown only when source-backed information meets the report's published scoring rules. It is provisional, not a guarantee of business performance, future ratings or search visibility. Example reports are clearly labelled and do not describe your business. Usage limits apply and availability is not guaranteed. PDF files are generated in your browser; keep your own copy if needed.

The free report does not require a purchase or subscription. AI Growth Early Access is a separate offer for ongoing monitoring, automation and implementation support, not access to withheld report findings. Monitoring becomes live after the customer's workflow is configured and tested, with coverage and frequency agreed at onboarding. Any paid work requires a separate agreement; website changes and published replies require the agreed approvals.

AI Growth Early Access is currently an enquiry-led offer, not a checkout. Submitting an enquiry creates no subscription or charge. We confirm acceptance, the plan, billing arrangements and deliverables before a paid subscription starts.

AI Reputation, AI Visibility and AI Growth Suite subscriptions are rolling monthly subscriptions requiring 30 calendar days' cancellation notice. You may request cancellation on any day by contacting info@darkstonelabs.ai. Cancellation takes effect at the first monthly billing-period end falling at least 30 calendar days after we receive your request: the next suitable subscription expiry date. This notice policy must be reflected in the subscription agreement and billing arrangements before subscriptions start.

Normal monthly renewals falling before that effective termination date remain payable. If the upcoming renewal is fewer than 30 calendar days away, an additional monthly renewal may be charged and the service continues to the applicable final paid subscription expiry date. Access and subscribed services remain active until that date, when auto-renewal stops. There is no early termination penalty beyond the normal billed subscription periods.

When handling your cancellation, we will send written confirmation showing the precise effective termination date and any remaining monthly renewal charge or charges. There is currently no automatic subscription checkout or cancellation workflow on this website; these arrangements will be confirmed before a paid subscription starts.

Cancellation does not itself refund a paid subscription period. These plans are intended for business customers, but this notice policy and any refund provisions do not exclude or restrict mandatory rights under applicable UK law, including any statutory consumer cancellation or refund rights that apply to the customer or transaction.

The first 10 accepted founding customers receive the advertised founding introductory monthly prices and waived setup fees. Any setup fee outside that offer, including its refund terms, must be clearly confirmed and agreed before purchase; no non-refundable setup fee is established by these website terms. A separately agreed setup fee does not impose a minimum subscription term or a cancellation penalty.

You may browse the public website and submit genuine enquiries. Access is temporary and we may change, suspend or withdraw any part of the website without notice.

You are responsible for your internet connection and for ensuring that anyone accessing the website through it understands these terms.

Product descriptions, development stages, research notes and roadmaps are provided for general information. Pre-release features may change, be delayed or not be released. Nothing on the website is a promise of availability, performance or future results.

We take reasonable care with published information but do not guarantee that every page is complete, current or free from error. You should obtain written confirmation before relying on information for a commercial decision.

Submitting a form does not create a client, partnership, advisory, fiduciary or investment relationship, and does not oblige either party to proceed.

Do not submit trade secrets, security credentials, regulated data or information you are not authorised to share. Information is not treated as confidential merely because it is submitted through the public website; confidentiality must be agreed in writing.

Unless stated otherwise, the website, Darkstone Labs branding, written materials, interface designs and underlying software are owned by or licensed for the use of DARKSTONE LABS LIMITED.

You may view and print reasonable extracts for internal business evaluation. You may not copy, scrape, republish, reverse engineer, sell, train a model on, or commercially exploit website material without prior written permission or another lawful basis.

You must not misuse the website or attempt to interfere with its operation.

• Do not introduce malicious code, probe security controls, overload services or attempt unauthorised access.
• Do not submit unlawful, deceptive, infringing, discriminatory or abusive material.
• Do not impersonate another person or misrepresent authority to act for an organisation.
• Do not use automated systems to extract substantial content or circumvent technical controls.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the extent permitted by law, the website is provided as available and without implied warranties. We are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, data or goodwill arising from use of the public website. Any liability under a separate signed agreement is governed by that agreement.

Links to third-party services are supplied for convenience and do not constitute endorsement. We do not control their availability, security or content.

These terms and non-contractual disputes are governed by the law of England and Wales. Subject to mandatory consumer rights, the courts of England and Wales have exclusive jurisdiction. Contact info@darkstonelabs.ai with questions.